Frequently Asked Questions

Different items have different delivery timings depending on the category. House accessories usually take 3-5 days and furniture pieces take 1-3 weeks the date will be specified on each product page. The estimated delivery time will be shown on the cart when the location has been set.

It will be notified by e-mailor telephone to arrange the convenient time for delivery.

Furniture items should be inspected during delivery. Once the item is approved then you can’t return it for damages unless it’s a manufacturing problem. Other Items have the rules on the product page of warranty and if refund is applicable.

Collection is not available for the meantime. It will be offered soon where you can select the collection.

You can contact us via email and ask for "take measurement service" include your address with location detail and area. Also include what measurements are required from our customer team and we will organize and send an agent to take measurement. Service may be charged.

The order confirmation email will be received from Kleyl including billing details, delivery details and order number. You can track the status of the order by using the order number.Once your order has been processed and confirmed, a delivery email will be sentwith a tracking tab what can also be found in your account.

You can contact the customer support team via e-mail if you need to cancel any order. Pls note that cancellation is not possible if the order is already processed.

Pls refer to cancellation, return and refund policy for more information.

Products that offer free assembly will have that written on the product page.

Please Refer to Terms and Condition and look at the Return and Refund Policy for more information. Please view product description.

Kleyl goal is to fulfil your satisfaction by solving all problems. Please contact our customer support team.Kleyl will try to resolve the issue and offer a great customer service experience. We are always ready to hear you out and know. It is always important to hear out in order to improve.

It might depend on the order. Pls contact our customer support team to check the possibilities.Send us an email or call us on our helpline.