Privacy Policy

WELCOME TO Home Hub LLC

KLEYL.COM (hereinafter referred to as “KLEYL’’, ‘’we’’, “our” or “us’’) is strongly committed to respecting the privacy of all individuals/entities using our website and mobile application and the protection of any personally identifiable information (the "Information”) which we may collect on www.kleyl.com and/or use as part of our data collection process and/or which you may choose to share with us on our website, mobile application, email or by any other means (the “Platform”). Such Information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy.

We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy.

Please read the following carefully to understand our practices regarding your Information. By using our services, you agree to the handling of your Information in accordance with this Privacy Policy.

 

YOUR EXPRESS CONSENT TO COLLECTION

We may collect and process the following Information about you:

• Information that you provide by filling in forms on our Platform, including Information provided at the time of registering to use our Platform and other co-registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;
• details of transactions you carry out through our Platform for the fulfilment of your orders;
• a record of correspondence if you contact us;
• general, demographic and non-personal Information;
• if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
• the Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
• Information you provide us, or that we may collect from you, when you report a problem with our Platform;
• details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));
• your email address and/or mobile number from a third party if you indicate that you have consented to that third party sharing your Information with us
• any other Information we consider necessary to enhance your experience on the Platform.

 

YOUR EXPRESS CONSENT FOR USE OF YOUR INFORMATION

We may use Information held about you in the following ways:

• to provide you with location-based services, such as advertising, search results and other personalised content;
• to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
• to administer and manage our incentives programs and fulfil your requests for incentives,and/or to allow you to participate in draws, competition and to notify you if you are a winner for example: to be a lucky winner in a draw that may be scheduled for the regular buyers on the Site.
• to notify you about changes to our services;
• to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
• to improve our services and to deliver a better and more personalised service to you;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• for any other reason which we deem necessary to enhance your experience of the Platform;

 

DISCLOSURE OF INFORMATION TO THIRD PARTIES

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

1.   Third Party Service Providers. To offer you our services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our services more efficient.
   You understand that it is important that such businesses have access to the relevant Information to perform their functions. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
2.   Marketing Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages and news feed cards.
   We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).
   Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.
3.  Business Transfers. In the event that we or substantially all of our assets are acquired, customer Information will be one of the transferred assets.
4.  Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.
   Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

 

SECURING YOUR INFORMATION

The Information that we collect from you may be transferred to, stored processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide refundservices to you.

 

APPLICATION OF SECURITY MEASURES

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

 

DATA PROTECTION CHOICES AND RIGHTS

Under certain circumstances, you have the right to:

Request Rectification

of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

Request Erasure

of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

Request to non-processing of personal data

where your personal data is processed for direct marketing purposes, including profiling to the extent that it is related to such direct marketing. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

Request the Restriction of processing

that enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

Personal Data Portability

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

Opt-Out Request

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

 

Exercise your Rights

If you wish to exercise any of the rights set out above, please contact, at [email protected] or post at [email protected]

 

CHANGES to the PRIVACY POLICY

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date".

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

 

LIMITATION OF LIABILITY

IN NO EVENT WILL KLEYL, ITS AFFILIATES, PARTNERS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR INSURERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY COSTS, DAMAGES (INCLUDING ANY SPECIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES), OR LIABILITY OF ANY NATURE, ARISING OR RESULTING FROM THE COLLECTION, USE, TRANSFER, PROCESSING OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US AND RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM.

 

GOVERNING LAW AND JURISDICTION

This Privacy Policy will be governed by the laws of the United Arab Emirates. The exclusive jurisdiction for any claim, action or dispute with KLEYL under this Privacy Policy will be in the appropriate courts of the United Arab Emirates.

 

CONTACT US

We welcome your questions, comments, and concerns about privacy. KLEYL Customer Care can be contacted on [email protected] or [email protected]